Terms & Conditions |
Fitness and walking ability
Physical agility and the ability to walk unassisted is required for all tours. A good level of fitness and agility is essential for our kiwi spotting spotting tour due to the challenging terrain encountered.
Physical agility and the ability to walk unassisted is required for all tours. A good level of fitness and agility is essential for our kiwi spotting spotting tour due to the challenging terrain encountered.
- Prior booking is essential for all tours.
- Online booking is preferred. Details to come ...
- Email booking requests can be sent to info@ulva.co.nz and should include your name, contact details, number of people in your party, the tour name and date you'd like to book for, and the length of your visit to Stewart Island.
- Next day booking requests - we recommend you phone us rather than email. Online booking is not available for tours due to depart within the next 48 hours.
- Payment is required prior to tour date. Secure online booking request and payment is available. We prefer not to take credit card details but if you wish to secure a booking and choose to email these details to us you do so at your own risk. Once card payment has been processed we destroy your card details and email a copy receipt to you.
- Tour confirmation - unless you receive direct confirmation from us please do not assume that your booking has been secured.
- Re confirm your booking with us by phone, text or WhatsApp message 027 688 1332 ON ARRIVAL TO STEWART ISLAND. Sometimes departure details change.
- Group size stated for each tour is what we strive for and may not always be possible.
- Minimum numbers are required for all tours. Occasionally we run a tour for less people than our minimum number stated as well as taking more people than our preferred maximum.
- Private tours offer flexibility if groups aren't your thing.
- Large groups, tour groups, families, company outings - we offer competitive rates, please contact us for details.
- Child rates apply up to and including age 12. Teen rates for 13-17 year olds are available for some tours. We may be able to offer family discounts, please contact us.
- Parents should consider the duration of our tours and suitability for younger family members. Other fare paying adults may be in the group and tours cannot be prematurely ended if children get tired.
- Weather and sea conditions may affect tour operations.
- Wildlife is exactly that - wild! It may or may not choose to be seen by us, we make no guarantees.
- Meals and accommodation are not provided with any of our tours unless specified in your itinerary.
- Rate seasons are 1st April of current year to 31st March the following year.
- Discount codes may be used once only and for up to 6 people in one booking. Discount may apply to any or all of child, teen and adult rate and may be withdraw at any time without notice.
- Ulva's Guided Walks reserve the right to amend or cancel any tour.